Privacy Policy

Welcome to All Exam Success ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you use our platform and our mobile applications.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

1Information We Collect

Information You Provide Directly

• Account information: Name, email address, and password when you register.
• Profile information: Phone number and optional profile details you add later.
• Payment information: Mobile payment method (bKash, Nagad, Rocket), phone number used for payment, and transaction references. We do not store full payment card numbers.
• Content you create: Questions, answers, flashcards, and notes you create on our platform.
• Communications: Messages or queries you send to our support team.

Information Collected Automatically

• Usage data: Pages visited, features used, practice sessions taken, exam results, and time spent on the platform.
• Device information: Device type, operating system, browser type, and version.
• Log data: IP address, access times, and referring URLs.
• Performance data: Your quiz scores, topic accuracy, study plan progress, and review queue status.

2How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Provide access to exam preparation content, practice tests, mock exams, and study plans.
• Process subscription payments and verify transactions.
• Personalise your learning experience — including identifying weak areas, generating study plans, and tracking progress.
• Send transactional emails such as payment confirmations, subscription expiry reminders, and account notifications.
• Improve and maintain our platform by analysing usage patterns and fixing issues.
• Respond to your support requests.
• Comply with legal obligations.

We do not use your data to show third-party advertisements.

3How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your data only in the following limited circumstances:

• Service providers: Trusted third-party services that help us operate our platform — such as database hosting, email delivery, and AI content generation. These providers are bound by data processing agreements and may not use your data for their own purposes.
• Payment verification: Payment details are reviewed by our admin team to verify and activate subscriptions.
• Teachers: If you are enrolled in a teacher-reviewed written test, your answers and scores may be visible to the assigned teacher.
• Legal requirements: We may disclose information if required by law, court order, or government authority.
• Business transfers: If our company is acquired or merged, your data may be transferred as part of that transaction, with the same protections.

4Data Storage & Security

Your data is stored on secure cloud servers. We implement appropriate technical and organisational measures including:

• Encrypted passwords (never stored in plaintext).
• Session-based authentication with secure tokens.
• Row-level security on our database tables.
• HTTPS encryption for all data in transit.
• Regular security reviews.

While we take strong precautions, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and keep your login credentials confidential.

We retain your data for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where we are required to retain it for legal or regulatory reasons.

5Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in across sessions.
• Remember your language and display preferences.
• Analyse usage and improve platform performance.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some features.

6Your Rights & Choices

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update inaccurate or incomplete information.
• Deletion: Request deletion of your account and associated data.
• Portability: Request your data in a structured, machine-readable format.
• Withdraw consent: Opt out of non-essential communications at any time.
• Complaint: Lodge a complaint with your local data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us at support@bcsexam.com. We will respond within 30 days.

7Children's Privacy

Our platform is intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information without parental consent, please contact us immediately and we will take steps to remove that information.

8Third-Party Links

Our platform may contain links to external websites (e.g. payment processors, reference materials). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.

9Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or by posting a prominent notice on our platform before the changes take effect. The "Last updated" date at the top of this page indicates when the policy was last revised.

Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised policy.

10Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: